DeregulatedEnergy.com Verified Energy Sales Agent program, VESA.
safeguarding the retail energy industry
We help ensure that the rules of the road for suppliers, brokers and individual agents in the competitive energy markets in the United States are understood and clear. We operate an agent registration and licensing program that includes qualifying exams and continuing education requirements so that consumers can feel confident that the market can work. To make this happen, member companies agree to allow our examiners to take a close look at the way they operate, with a focus on the greatest risk to the consumers and consumer protection. We conduct routine examinations, as well as inquires based on customer complaints and suspicious activity. We also review advertisements, websites, sales brochures and other communications to make sure consumers are getting information in a fair and balanced manner.
Explaining the complex energy industry to inform customers. We believe an essential component of consumer protection is education. We provide consumers with tools and resources that can help them make wise energy decisions. We offer free resources about energy markets and avoiding fraud, including online calculators and consumer alerts.
When problems between suppliers or brokers and consumers occur, we administer a forum specifically designed to resolve disputes. Our dispute resolution forum assists homeowners and businesses with making sure they get great value from the competitive energy industry and helps inform us and industry regulators with information to continue to improve the marketplace.
guiding agents with a focus on protecting the consumer
Continued acts of salesperson misrepresentation and misunderstandings with customers lead to fines for suppliers, poor press for the entire industry and lower customer satisfaction. Tracking back to the agent level allows companies to screen agents prior to hiring.
To safeguard the energy consuming public against fraud and encourage positive interactions in the Retail Energy marketplace by creating a membership-based organization infused with technology and aimed at deterring, detecting, disciplining, informing and providing a dispute resolution process for members.
deter misconduct by enforcing the rules
- We help ensure the rules of the road for supplies, brokers, and individual agents in competitive energy markets in the United States are understood and clear.
- We operate an agent registration and licensing program that includes qualifying exams and continuing educational requirements so that consumers can feel confident that the market can work. To make this happen, member companies agree to allow our examiners take a close look at the way they operate, with a focus on the greatest risk to the consumers and consumer protection.
- We conduct routine examinations, as well as inquiries based on consumer complaints and suspicious activity.
- We also review advertisements, websites, sales brochures and other communications to make sure consumers are getting information in a fair and balanced manner.
detect wrongdoing in the U.S. markets
We use technology to look across markets and detect potential abuses. Using a variety of data-gathering techniques, we work to detect consumer fraud and market abuse. We also work behind the scenes to detect and fight fraud. When we share information with regulators, it leads to important actions that prevent further harm to consumers.
discipline those who break the rules
We believe the ability to respond quickly to wrongdoing. If rules are broken, we ensure that the right actions are taken and we work to make sure that good actors succeed in our industry. Our model works to help good actors continue to thrive and help the consumer get the right energy at the right price.
Requiring an agent registration process so that each executed customer agreement can have a valid sales person ID (VESA#), sales agents are less likely to commit fraud when they know it is being tracked back to their personal name.